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Please read the below information regarding your pet staying with us.

All guests and their owners are bound by our Terms & Conditions when staying at Murray Valley Pet Resort.

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When you tick the box located at the bottom of our booking form, this action is legally recognised as a manifestation of assent, similar to a handwritten signature.

 

If you require a copy of our Terms & Conditions for your own reference, do not hesitate to contact us and we will provide you with one.

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BOARDING CONTRACT

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TERMS & CONDITIONS

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• All guests must be a minimum of 4 months old and must have up to date vaccinations covering the pet’s entire planned stay. A minimum of C5 for dogs and minimum of F3 for cats. Previously unvaccinated animals must have all vaccinations completed a minimum 14 days prior to arrival.

• We do not take entire male cats for boarding.

• Pets must be dropped off and picked up strictly within our opening hours, which are currently 8-11am and 3-5pm. Any out of hour’s pick-ups or drop-offs are at the discretion of Murray Valley Pet Resort Director and fees will apply.

• MVPR supplies all pet food, bedding and toys.

• Under no circumstances will MVPR or any of its employees be held responsible for any pets personal items lost, destroyed or left behind on these premises such as toys, bedding, collars, etc. We recommend all personal belongings be clearly labeled with your pets name to avoid confusion.

• MVPR is not responsible for your pets coat whilst staying at our facility. This includes matting, knotting, smell etc. Owners concerned with their pets coat should request upon booking for additional grooming as part of their pets stay, on a fee for service basis. If grooming is requested on check in depend on availability and whilst every effort will be made to accomodate your pet, last minute appointments are not guaranteed.

• Under no circumstances will MVPR, or any of its employees be responsible for paralysis tick, canine influenza, canine cough, cat flu, snake bite, injury, sickness, death, loss or damage of any kind whatsoever that may occur to any animal staying at or being transported by Murray Valley Pet Resort or its employees. If your pet has been sick, injured or unwell in the last few months leading up to their stay with, it is important that you let staff know, so that we can monitor them more thoroughly during their stay.

• Aggressive behaviour towards people or other animals will not be tolerated, and you will be asked to remove your pet from our facility if such aggression is displayed.

• MVPR has the right to refuse admission to any animal.

• All pets staying at MVPR may be photographed for social media and advertising purposes.

• I acknowledge that it is the policy of MVPR to allow dogs under their care to exercise outside and within common exercise areas along with another dog or dogs of a compatible nature if seen fit. I consent to my dog(s) being exercised with other dogs, and indemnify Murray Valley Pet Resort against any suit or claim arising from any loss or injury to my dog(s) whilst being so exercised.

• I understand that while every care will be given to my pet(s), they are boarded entirely at my own risk.

 

PAYMENTS & CHARGES

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​​Boarding Fees

• Rates are charged “per calendar day” regardless of time of arrival or departure.

• No discounts apply to early check outs. If you arrive earlier than your recorded check out date, full payment of booking made is still required.

• All pets must have regular worming/flea treatments. If fleas or worms are found on your pet they will be treated without notice and the cost added to your booking. Currently $30.00 per treatment.

• Non desexed female cats will incur an extra $5.00 per day surcharge if they come on heat whilst staying at MVPR.

• Non desexed female dogs will incur an extra $10.00 per day surcharge if they come on heat whilst staying at MVPR.

• Rates for small dogs 1-18kg are based on shared accommodation. If single small dog solo accomodation is required an extra $5 per day surcharge will be charged.

• Multiple Dog Families - if dogs from the same family cannot share no discounts will apply during their stay.

• Rates for small dog 1-18kg are based on shared accommodation. If single small dog solo accomodation is required an extra $5 per day surcharge will be charged.

• Rates for cat suites are per cat.

• Specialty/own foods will incur a daily surcharge, and fees are charge on per food/per serve/per day/per pet.

• PM MVPR meal requested will incur a fee per serve/per day/per pet.

• All medications administered will incur a daily/per dose/per pet daily surcharge.

• Injections will be charged at $5.00 per day/per dose/per pet.

• Special Needs/Aged guests (12yo +) will be charge and extra $5 per day per pet.

• After hours Administration of medication before 8am and after 5pm daily, will incur a fee of  $10.00 per day/per dose/per pet.​

• Public Holidays, Christmas Stay Period and Easter Stay periods will incur an extra $12.00 per day per dog, and $6.00 per day per cat.

• School Holidays will incur an extra surcharge of $6.00 per day per dog and $3.00 per day per cat.

• No discounts apply during peak periods.

• All rates, charges and extras are subject to change without notice.

• Full payment is required on check in and any additional charges incurred during the stay must be made upon check out.

• All bookings over 30 days require a 50% deposit before booking is confirmed unless previously arranged with management.

• New customers are required to pay a 50% deposit for their first stay with MVPR for the booking to be confirmed  and is refundable and transferable up until 14 days prior to your pets stay.

• All customers are required to pay a 50% deposit per booking for Xmas and Easter holiday bookings before booking is confirmed.

• Christmas and Easter Bookings are to be paid in full on check in. Christmas bookings become non refundable or transferable as of the 1st of December and full fee is required if cancelling after this date. Easter bookings become non refundable or transferable as of the 30th March and full fee is required if cancelling after this date.

• Payment plans for bookings before the check in date are available at the discretion of the Resort Director.

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Specialty/Own Food

• Specialty/own foods will incur a daily surcharge, and fees are charge on per food/per serve/per day/per pet.

• MVPR Daily Meal - All pets are feed in the AM.  Extra PM MVPR meal requested will incur a fee per serve/per day/per pet.

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ALL PRESCRIPTION MEDICATIONS

• All vet prescribed medications must be in original packaging, clearly labelled with your pet/s name and the vets instructional label regarding dosage requirements.

• If you have prepared prescription medications to be administered during boarding eg. in a pill box/syringe/meal etc, these preparations must be accompanied by the original packaging/label with instructions, or official letter from your veterinary professional outlining medication and dose.

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• All medications administered will incur a daily/per dose/per pet daily surcharge.

• Injections will be charged at $5.00 per day/per dose/per pet.

• Special Needs/Aged guests (12yo +) will be charge and extra $5 per day per pet.

• After hours Administration of medication before 8am and after 5pm daily, will incur a fee of  $10.00 per day/per dose/per pet.​

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INJURY/MEDICAL/VETERINARY/EMERGENCIES

PLEASE NOTE: All medical & veterinary care decisions are made in the best interest and well being of your pet first and foremost and you agree to the staff & Director of Murray Valley Pet Resort to proceed how they deem necessary.

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If it’s not an emergency we will:

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• Administer first aid treatment required to minor cases immediately.

• Make every effort to contact you with the information you have provided eg. phone/email/other contact before seeking veterinary advice or treatment. to discuss how you would like to proceed.

• Should we be unable to contact you, we will call your nominated vet and seek their advice on how to proceed.

• If your vet isn’t contactable or not located within 30kms of Murray Valley Pet Resort, your pet will be taken to the nearest local Veterinary Clinic to asses and/or treat your pet. Rutherglen Veterinary Clinic is located a 14 minute drive/19.5km from our location & is our first preferred contact in these situations.

 

In case of an emergency we will:

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• Administer first aid treatment required to minor cases immediately if we are able before transport.

• If case/time/distance permits we will transport them to your nominated Veterinary Clinic.

• Make every effort to contact you with the information you have provided eg. phone/email/other contact before veterinary any required treatment. to discuss how you would like to proceed.

• If the situation is time critical and we deem it in the best interest of your pet, and your nominated Veterinary Clinic isn’t contactable or not located within a reasonable distance, your pet will be taken to the nearest local Veterinary Clinic of our choice. Rutherglen Veterinary Clinic is located a 14 minute drive/19.5km from our location & is our first preferred Veterinary Clinic in these situations.

• It is at the discretion of Murray Valley Pet Resort to deem if necessary that a vet come to the resort to asses and/or treat your pet.

• A transport fee and time spent at the vets will incur a fee, based on a case by case basis.

• All vet bills are required to be paid by the pet’s owner, unless other arrangements have been made with management.

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CANCELLATION POLICY​ - RESORT BOARDING BOOKINGS

This includes 'no shows' and applies to all bookings.

We will try to contact you if you do not arrive with your pet on your bookings day of check in.

Payment must be made within 30 days from date of invoice or late fees may apply.

Late cancellations due to unforeseen/emergency situations will be taken into consideration and assessed by the Resort Director regarding booking charges.

Payment plans may be available at the discretion of the Resort Director.

 

​      ​MONDAY - FRIDAY BOOKINGS

• Cancellations will incur a fee of 25% of the total booking if less than 24 hours notice is given.

 

     SATURDAY & SUNDAY BOOKINGS

• Cancellations will incur a fee of 50% of the total booking if less than 48 hours notice is given.​

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     CHRISTMAS BOOKINGS

• 50% Christmas stay period deposits are non refundable or transferable.

     Cancellations made after the 1st of December will be charged the outstanding invoice amount for this booking.

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     EASTER BOOKINGS​

• 50% deposits are non refundable or transferable.

      Cancellations made after the 30th March will be charged the outstanding invoice amount for this booking.

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 DAY SPA GROOMING SERVICE

All grooming services, needs & care decisions are made in the best interest and well being of your pet at all times.

You agree to the Groomer & Director of Murray Valley Pet Resort to proceed how they deem necessary when unable to contact you.

Guests in boarding with grooming appointments are prioritised and all outside clients are subject to appointment availability.

Booking in advance for all clients is highly encouraged to avoid disappointment.

• Basic Groom - shorter, all over coat blade clip groom with basic scissoring finish.

• Style Groom - medium to longer clipper comb guide clip with styled scissoring eg. teddy bear/breed specific

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BOOKINGS

BOARDING GUESTS

• Grooming bookings are to be made at the same time as your boarding request and are prioritised.

• Last minute grooming requests eg. on check in depends on availability.

• Last minute grooming requests are not guaranteed.

• Every effort will be made by the groomer to meet with you and your pet to discuss your grooming needs before your pets appointment but is not guaranteed.

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OUTSIDE CLIENTS - NOT CURRENTLY BOARDING

• All Terms & Conditions included in the Murray Valley Pet Resort Boarding Contract are applicable to outside grooming clients.

• All clients must be a minimum of 4 months old and must be fully vaccinated. Proof of vaccination must be supplied upon request.

• Day care visit fee of $40.00 will be incurred in addition to the final grooming fee.

• Every effort will be made by the groomer to meet with you and your pet to discuss your grooming needs before your pets appointment but is not guaranteed.

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PAYMENTS & CHARGES

• All grooming prices are a guide only and are based on confident, calm dogs who are professionally groomed every 4 to 8 weeks.

• Factors such as, but not limited to,  size, coat condition, matting, behaviour and specific individual dogs needs may incur extra charges.

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BOARDING CLIENTS -

• The grooming fee when booking your pets accomodation is a quote for service only & is payable with your pets boarding fee on check in.

• All additional fees incurred once groomer has met, assessed and groomed your pet during it's stay are due and payable on check out.

OUTSIDE CLIENTS - NOT CURRENTLY BOARDING

• All grooming fees and/or quotes are a guide only.

• All additional fees incurred once groomer has met, assessed and groomed your pet are due and payable on pick up.

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HEALTH/BEHAVIOUR

• All pet clients must be a minimum of 4 months old and must be fully vaccinated.

• You will inform the groomer if your pet has any behavioural, stress related, heart or any other medical issues.

• You acknowledge that the groomer may cease grooming your pet at any stage if it is deemed detrimental to your pet or the groomers physical, emotional & medical well being.

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COAT CONDITION/MATTING 

• In the event that your pets coat is matted, the groomer may have to clip/shave the matts out rather than perform any painful brushing etc. 

• You acknowledge that if your pet is severely matted, the groomer may clip/shave your pet completely.

• Every effort will be made to contact you with the information you have provided eg. phone/email/other contact before proceeding in this situation to discuss your pets options and how you would like to proceed.

• If you are unable to be contacted,  you agree to the Groomer & Director of Murray Valley Pet Resort to proceed how they deem necessary for the comfort and welfare of your pet.

• You acknowledge that there is an increased risk for clipper cuts or burns to occur in matting cases. All attempts will be made to avoid this, however in some extreme cases this is unavoidable.

• You also acknowledge that matted pets take additional time and care to groom, and there will be additional fees incurred.

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CANCELLATION POLICY - DAY SPA GROOMING​

I understand that if I need to change or cancel my grooming appointment, I must give at least 24 hours notice or I

will be charged 50% of the service fee. If two appointments are missed without giving notice, clients are then required to pre-pay

 

 

DECLARATION

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I acknowledge that by ticking the box located at the bottom of the booking form/s, this action is legally recognised as a manifestation of assent, similar to a handwritten signature.

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By doing so, I acknowledge that I have read, understood and am bound by the Terms & Conditions of this Boarding Contract and certify to the accuracy of all information about myself and my pets/s.​

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I also acknowledge that the signing of this contract shall create a lien over my pet in favour of Murray Valley Pet Resort. This lien will exist for so long as moneys are owing, pursuant to this contract, as per Section 64 of the Domestic Animals Act 1994.

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