FAQ's
The Resort Is Closed To The Public Between 11am & 3pm Daily
We have carefully chosen our opening hours to allow a rest period for our guests in the middle of the day.
The entire Resort & Reception are closed to the public between 11am -3pm.
This allows all guests to rest after brunch with no disruption. There is strictly no checking in/out during this time.
Fresh Meals Supplied Daily
We prepare a fresh nutritionally balanced meal daily, served warm for easy digestion & comfort to the canine guests for brunch.
Treats are given throughout the day to all canine guests.
Cats receive fresh daily dry food, wet food & tuna in spring water.
Special dietary requirements can be catered for - please see our rates pages for details.
First Time Pet Guests
We understand that some of our guests (& their owners!) can be anxious & nervous when they arrive for the first time to Murray Valley Pet Resort. For this reason, we ensure a thorough 'get to know you & your pet' check in process & make sure that we spend quality one on one time with all guests throughout their stay to help them adjust & settle into the resort routine & lifestyle.
We find that most guests have settled in & are happy & content within 12-24 hours.
Pet/s First Time Away From Home
Staff at Murray Valley Pet Resort ensure all pets enjoy their stay with us & always make your pets stay 5 Star!
Staying with us, your pet/s benefit from care & company everyday 7 Days a week with experienced animal loving staff & get to meet & socialise with other guests.
Pairing smaller dogs with a room mate - especially solo guests - is a prioritised service feature here at the Resort.
Doing this ensures they feel safe in their room & during their stay with company, a playmate, a new snuggle buddy - all great ways for them to further enjoy their time here.
Cats on the other hand are normally just content to laze around & snuggle into their warm beds. Those cats that enjoy the outdoors are able to roam & explore our safe and secure outdoor play area at various times during the day.
If you have a social cat, please speak with our staff & if a suitable other social feline is available, we will let them make friends! (under full supervision)
The Best Time To Check In
First Time Guests - We encourage you to check in your pet/s for there first time staying with us between 8.00 - 10.00am. This ensures we can spend time with them straight away to support & alleviate any worries they may have as they explore & settle in, ensuring the are set up for a wonderful experience.
Return Guests -For those pets that have stayed with us before & have been acquainted with the resort experience, you can check them in at anytime between 8.00-11am & 3.00-5pm. We do recommend morning check ins as this allows you pet/s time to explore, catch up with friends & settle in before their first night.
What Guests Get Up To Each Day
Murray Valley Pet Resort is a very lively environment place & often your pet will receive much more enrichment & interaction during their stay than they would at home where owners can often be absent for periods of time each day.
All the our canine guests are get outdoor enrichment & exercise at least twice daily for a couple of hours, thoroughly enjoying our large secure grassed play yards & areas. Dogs love to explore, run, sniff & romp & they can interact with other canine guests in the adjoining yards.
If your dog/s is/are 'happy go lucky' playful & canine social then let us know! The staff here at the Resort are experience in socialising dogs & we love to find them compatible friends to play & enjoy their stay with, creating their canine 'pack' for a stay full of enrichment, play & friendship!
We encourage socialisation of our guests, but only if we have permission from you prior, as we do encourage guests to mingle during afternoon play under our strict supervision. We find that the dogs love this opportunity to interact & socialise with others dogs, & recommend it to all our customers.
Be assured that we only socialise like with like breeds/personalities etc, & would never put your pet in an uncomfortable situation.
If you prefer for your dog not to socialise during their stay please let us know on arrival.
Cats & Kittens can be socialised if assessed & deemed interested & suitable.
Murray Valley Pet Resort has the wonderful 'Beans & Toast' our resident friendly, social, kind cat sisters - who of course are leading experts in feline behaviour! Let us know if you would like or think your cat would enjoy meeting other felines. Cat socialisation is always done under supervision.
All Cats get regular sessions individually throughout the day to come out of their room, explore our lounge room & outdoor area with opportunities to scratch, sniff, climb, play, snooze & bird watch.
Pets, Their Comfort, Sleep & Security
Murray Valley Pet Resort provides everything you pets will need during their stay.
Toys, raised beds, bedding & blankets, jackets for winter etc are all part of the 5 Star Service
If you think your Dog or Cat would benefit from you bringing something from home to help them enjoy their stay with us, you are welcome to do so.
We care for a large number of guests & if everyone brings their own bedding, blankets etc it gets very tricky to keep track of, especially if it requires to be laundered during their stay.
Please keep items brought from home to a minimum & clearly labelled with their name.
Blankets get destroyed, beds get de fluffed, toys get tugged - whilst all care is taken with your pets belongings, we do not accept liability for loss or damage & cannot guarantee the return of any items.
All Resort guests sleep inside our safe & secure modern double brick facility.
All areas of the resort are climate controlled all year round & all internal & external doors & gates are locked at the end of each day.
CCTV & 24hr onsite Management ensures you know your pets are safe, comfortable & happy.
Vaccination Requirements
ALL DOGS & CATS MUST BE FULLY VACCINATED; that is they must have received a vaccination in the last 12 months & cover the entirety of their stay period.
Current up to date vaccination paperwork must be shown at check in or sent to us prior.
We insist on at least C5 for our Canines & F3 for our feline guests.
Dog C5 vaccination covers - Distemper, Hepatitis, Parvovirus, Parainfluinza and Bordatella.
Cat F3 vaccination includes Feline enteritis & 2 forms of feline respiratory disease.
If vaccinations require boosting or updating they must have been done at least 2 weeks prior to admission to ensure efficacy.
If you have any questions regarding your pets vaccination, please contact your Veterinarian prior to making a booking as unvaccinated pets will not be accepted.
Medication, Vet Visits & Special Needs
We guarantee that all medications you provide for your pets will be administered as per your veterinary instructions.
We keep accurate records on each pets file & also a separate "daily" medications register. However please note that pets aged 12 years & over & those with special care requirements do attract an added fee.
Check out our rates page for details
Here at the Resort we pride ourselves on spending quality time with your pets. Just as you would, if we noticed any untoward behaviour, or the unlikely event of an injury, we will seek medical assistance immediately.
We will always try to make contact with you or your nominated person & if time & distance allow, we will use your own nominated veterinarian. For this reason please ensure that we have updated phone, email & emergency contact details. Please note there is a charge for vet travel.